Addressing Backorder Challenges

Manufacturer backorders are at an all-time high, significantly impacting patient care and treatment. This situation is unfair to providers and patients who depend on these essential products.

At Compression Guru and Abilico, we often find ourselves in the difficult position of informing patients and providers that the products they need are unavailable. Despite our best efforts, the information we receive from manufacturers is frequently inaccurate, leading to further frustration.

Our repeated requests for improved backorder notifications, accurate estimates, and better communication have largely gone unanswered. It’s clear that a new approach is necessary.

With the new Rx.Abilico.com platform, we’re implementing two key strategies to enhance the medical supply purchasing experience:

1. Products that have experienced backorders in the past 30 days now feature a warning, allowing you to decide to wait for the product or choose a substitute. 2. Manufacturers can access anonymized real-time product data as soon as a provider prescribes or recommends an item, enabling them to forecast demand more accurately, even before insurance verification or purchase.

These changes aim to provide a more reliable and transparent experience for both patients and providers.